The ultimate loyalty experience with NetBet

NETBET LOYALTY PROGRAMME TERMS AND CONDITIONS

1. General Provisions

1.1 These Terms and Conditions (“Loyalty Programme T&Cs”) govern participation in the NetBet Loyalty Programme (“Programme”), operated by NetBet. By participating in this Programme, you agree to comply with these Loyalty Programme T&Cs, together with the NetBet General Terms and Conditions, Bonus Policy and Privacy Policy (collectively, the “General Terms”).

1.2 In the event of any discrepancy between these Loyalty Programme T&Cs and the General Terms, the General Terms shall prevail, unless these Loyalty Programme T&Cs expressly state otherwise.

1.3 The Programme is available to registered NetBet customers who have reached the legal age for gambling and whose accounts are active, comply with the platform’s rules and are not subject to restrictions or disciplinary measures. Self-excluded customers, customers with closed accounts and customers subject to account restrictions are not eligible to participate.

1.4 NetBet reserves the right to modify, suspend or terminate the Programme at any time, giving reasonable advance notice where possible. Material changes will be communicated by email and/or notifications on the platform. Continued participation after any change takes effect constitutes the user’s acceptance of the revised terms.

1.5 NetBet reserves the right to exclude a customer from the Programme, withhold or cancel any reward, or revoke any awarded level, where it has reasonable grounds to believe that the customer has engaged in fraudulent, abusive or prohibited activities.

2. Enrolment and Eligibility

2.1 Enrolment in the Programme is automatic for all registered and eligible customers. No separate registration is required.

2.2 Only bets placed using the customer’s own funds (real money) count towards the accumulation of Experience Points. Bets placed using bonus funds, free spins, free bets or any other promotional credit do not generate Experience Points, unless expressly stated otherwise.

2.3 The Programme is intended exclusively for individual use. Account sharing, collusion or any other attempt to manipulate the accumulation of Experience Points through coordinated actions is strictly prohibited and will result in disqualification and cancellation of all accumulated benefits.

2.4 NetBet may impose market-specific restrictions on the availability or scope of Programme benefits. Customers should consult the terms applicable to their local market or contact Customer Support for details.

3. Accumulating Experience Points and Advancing Through Levels

3.1 Experience Points are earned by placing real-money bets in eligible game categories on the NetBet platform.

3.2 The rate at which Experience Points are earned may vary depending on the game type, bet type or section of the platform, at NetBet’s discretion. NetBet reserves the right to change Experience Point earning rates at any time.

3.3 Experience Points are non-transferable, have no monetary value and cannot be exchanged, sold or withdrawn as cash.

3.4 Experience Points are not time-limited and do not expire. NetBet reserves the right to introduce activity requirements, subject to reasonable advance notice.

3.5 The Programme comprises 28 levels.

3.6 Each level requires a cumulative Experience Point threshold to be reached, as set out in the Level Table in Annex 1 of these Loyalty Programme T&Cs. Advancement to a higher level takes place automatically once the required points threshold is reached.

3.7 Once a Level is reached, it remains valid indefinitely, does not expire and will not decrease. NetBet reserves the right to introduce validity and expiry conditions, subject to reasonable advance notice.

4. Level-Up Prizes

4.1 Upon reaching a new level, the customer is entitled to the Level-Up Prize associated with that level, as detailed in Annex 1.

4.2 Level-Up Prizes are credited automatically to the customer’s account, unless otherwise stated. Where manual processing is required, prizes will be allocated within a maximum of 72 working hours of the level advancement.

4.3 Each Level-Up Prize is awarded only once per customer, per level. Prizes cannot be claimed retrospectively for levels reached before the customer enrolled in the Programme.

4.4 Level-Up Prize types include Free Spins, Casino Bonuses, Free Bets and Live Casino Vouchers. The specific prize for each level is set out in Annex 1.

4.5 Players identified as a "Bonus Seeker" are not eligible to receive level-up prizes. For further information about "Bonus Seeker" status, please consult clauses 14.25, 14.26 and 14.5.1 of the General Terms and Conditions.

4.6 Free Spins

4.6.1 Free Spins are allocated for the game specified when they are awarded or for a designated game selected at NetBet’s discretion.

4.6.2 Free Spins have no cash value and cannot be withdrawn. The value of each Free Spin is specified in Annex 1 for each level.

4.6.3 Winnings from Free Spins are subject to wagering requirements before any withdrawal can be made. The wagering requirements applicable to Free Spins are specified in Annex 1 for each level.

4.6.4 The maximum permitted individual stake while using an active bonus triggered by Free Spins is 15 RON per spin on slot games. Any attempt to place a higher bonus stake will therefore not be permitted.

4.6.5 The maximum amount of real money that can be won after completing the wagering requirements on funds obtained from Free Spins is 2,500 RON, regardless of the total winnings accumulated.

4.6.6 Free Spins expire within 7 days of being credited, unless otherwise specified. Associated winnings expire within 7 days of the Free Spins being used up, unless otherwise stipulated.

4.7 Casino Bonuses

4.7.1 Casino Bonuses are credited to the customer’s bonus balance and are available for use exclusively on eligible casino games determined by NetBet.

4.7.2 Casino Bonuses are subject to a wagering requirement of 10x (ten times), unless a different requirement is expressly specified for a particular level (for example, the Evolution Live Casino Voucher at Level 11 requires 1x wagering).

4.7.3 The maximum permitted individual stake when wagering an active bonus obtained from a level-up reward is 15 RON per spin on slots.

4.7.4 The maximum amount of real money that can be won after completing the wagering requirements on a Casino Bonus awarded as a level-up reward for levels 1 to 24 is 2,500 RON, regardless of total winnings.

4.7.5 The maximum amount of real money that can be won after completing the wagering requirements on a Casino Bonus awarded as a level-up reward for levels 25 to 28 is 25,000 RON, regardless of total winnings.

4.7.6 Casino Bonuses expire within 7 days of being credited, unless otherwise stated.

4.8 Free Bets

4.8.1 Free Bets are credited to the customer’s account and can be used on eligible sports betting markets.

4.8.2 Free Bets themselves cannot be withdrawn. Only net winnings (the amount exceeding the Free Bet stake) will be transferred to the balance available for withdrawal.

4.8.3 Winnings from Free Bets are not subject to additional wagering requirements, unless expressly stated otherwise.

4.8.4 Free Bets expire within 7 days of being credited, unless otherwise specified.

Please note: All Level-Up Prizes are subject to NetBet’s General Bonus Policy. Where a particular bonus type includes specific conditions that differ from those set out in these Loyalty Programme T&Cs, the specific terms of that bonus shall prevail.

5. Recurring Rewards

In addition to Level-Up Prizes, the Programme offers a range of recurring rewards that unlock progressively as customers advance through levels. These reward mechanisms are described below.

For all recurring reward types, including Instant Rakeback, Weekly Rakeback, Weekly Cashback and Monthly Cashback, the applicable reward amount, percentage, qualifying threshold, claim period or other relevant conditions will be displayed in the “Loyalty” section and/or when the reward becomes available.

Rakeback means the return of a percentage of the total eligible stakes placed by the customer, regardless of whether the corresponding bets won or lost. NetBet may periodically update reward percentages, thresholds and eligibility criteria. Customers will be able to view the reward before deciding whether to claim it.

For all Casino Rakeback rewards, only bets placed on slot games are taken into account.

5.1 Instant Rakeback

5.1.1 Instant Rakeback is a reward that accumulates during an eligible gaming session once the customer reaches a qualifying turnover threshold set by NetBet.

5.1.2 The qualifying turnover threshold and Instant Rakeback amount are determined solely at NetBet’s discretion and may vary depending on the customer’s current Level and other promotional criteria. These values are not publicly displayed. For Casino Instant Rakeback rewards, only bets placed on slot games are taken into account.

5.1.3 The reward is available from Level 2 (Bronze) and increases at each level threshold. Higher levels benefit from substantially higher percentages.

5.1.4 Once the qualifying turnover threshold has been reached, the amount accumulates in the customer’s Instant Rakeback Pot and can be claimed at any time before it expires.

5.1.5 Any claimed amount is credited to the customer’s real-money balance and becomes immediately available for betting or withdrawal, subject to these Terms and any applicable account restrictions.

5.1.6 The Instant Rakeback Pot resets daily. Any unclaimed reward expires at 23:59 (local time) each day and cannot be recovered afterwards.

5.2 Weekly Rakeback

5.2.1 Weekly Rakeback is calculated based on the total eligible stakes placed during the previous calendar week (Monday to Sunday). For Casino Weekly Rakeback rewards, only bets placed on slot games are taken into account.

5.2.2 Weekly Rakeback is made available every Monday between 11:00 and 12:00.

5.2.3 The reward unlocks at Level 4 (Gold).

5.2.4 Weekly Rakeback must be claimed before it expires. Unless otherwise stated, each offer remains available for 24 hours from the time it is made available. Any unclaimed reward expires automatically and cannot be reactivated.

5.2.5 The applicable percentage increases as the customer advances through levels. Percentage rates are set by NetBet and are not publicly displayed.

5.3 Weekly Cashback

5.3.1 Weekly Cashback is calculated based on the net losses incurred during the previous calendar week (Monday to Sunday).

5.3.2 Weekly Cashback is made available every Monday between 11:00 and 12:00.

5.3.3 This benefit unlocks at Level 4 (Gold).

5.3.4 Weekly Cashback must be claimed before it expires. Unless otherwise stated, each offer remains available for 24 hours from the time it is made available. Any unclaimed reward expires automatically and cannot be reactivated.

5.3.5 The applicable percentage increases as the customer advances through levels. Percentages are set by NetBet and are not made public.

5.4 Monthly Cashback

5.4.1 Monthly Cashback is calculated based on the net losses incurred during the previous calendar month (30 days).

5.4.2 Monthly Cashback is made available on the first day of the month between 11:00 and 12:00.

5.4.3 This benefit unlocks at Level 4 (Gold).

5.4.4 Monthly Cashback must be claimed before it expires. Unless otherwise stated, each offer remains available for 24 hours from the time it is made available. Any unclaimed reward expires automatically and cannot be reactivated.

5.4.5 The cashback percentage increases with the customer’s level. Percentage values are not publicly displayed.

5.5 Exclusive Benefits for Higher Levels (Levels 25–28)

5.5.1 Customers who reach the Higher Levels (25–28) will receive the following exclusive benefits in addition to all standard reward mechanisms:

Exclusive Promotions: Offers designed specifically for these customers and unavailable to other levels.

Personal Account Manager: A dedicated Account Manager who can be contacted directly for any request, providing personalised service and proactive account management.

Personalised Bonuses (Levels 27–28): Personalised experiences, gifts and surprises arranged at the Account Manager’s discretion.

5.5.2 Higher Level benefits are granted at the operator’s discretion and may be modified or withdrawn by NetBet at any time where circumstances require it (including in response to regulatory requirements or changes in the customer’s account status).

6. General Terms for Bonuses and Rewards

6.1 All rewards granted under this Programme are subject to NetBet’s Bonus Policy and the specific bonus terms applicable to each market.

6.2 Rewards credited in error must not be used. If a customer uses a reward allocated in error, NetBet reserves the right to recover the equivalent amount from the customer’s account balance.

6.3 Experience Points and rewards are associated with a single registered account. Customers may hold only one account on the NetBet platform.

6.4 Rewards cannot be combined with other promotions, unless expressly permitted by the terms of the relevant promotions.

6.5 NetBet reserves the right to impose a maximum limit (cap) on the total value of rewards obtained under the Programme, per customer and per time period. Where such a limit applies, the customer will be informed accordingly.

6.6 All reward values specified in the Programme are expressed in RON.

7. Responsible Gambling

7.1 NetBet is committed to promoting a responsible gambling environment. The Programme has been created solely as an entertainment and reward mechanism and must not be considered an incentive to increase stakes or time spent gambling beyond personal financial limits.

7.2 Customers who have set deposit limits, betting limits or time limits on their accounts should be aware that these restrictions remain fully in force and will not be ignored or overridden by the Programme’s mechanisms.

7.3 Customers who choose to self-exclude will be removed from the Programme immediately and will forfeit any reward unclaimed at the time of self-exclusion. These rewards will not be recredited if self-exclusion is subsequently lifted.

7.4 NetBet may, at its discretion, restrict or remove a customer’s access to the Programme if it considers that continued participation may be harmful to that customer.

8. Governing Law and Complaints

8.1 These Loyalty Programme T&Cs are governed by the laws of Romania and the regulations of the Romanian National Gambling Office (ONJN), together with the NetBet General Terms and Conditions.

8.2 Any complaint relating to the Programme must first be submitted to NetBet’s Customer Support team. NetBet will acknowledge receipt of the complaint within a maximum of 5 working days and will make every effort to resolve it within 28 days.

8.3 If the issue is not resolved to the customer’s satisfaction, the customer may escalate the matter in accordance with the complaints procedure described in the NetBet General Terms and Conditions, including by submitting a complaint to the Romanian National Gambling Office (ONJN), where applicable.

Annex 1 - Level Table and Summary of Level-Up Prizes

The following list sets out the Experience Points (XP) required for each level and the corresponding Level-Up Prize. All prizes are subject to the terms set out in Section 4 of these Loyalty Programme T&Cs. Players marked as a "Bonus Seeker" are not eligible for level-up rewards. For detailed information about "Bonus Seeker" status, please consult clauses 14.25, 14.26 and 14.5.1 of the General Terms and Conditions.

Level — Badge Name — XP Required — Level-Up Prize

Zone 1
1 — Standard — 0 XP — -
2 — Bronze — 100 XP — 5 Free Spins worth 1 RON each (30x wagering)
3 — Silver — 500 XP — 5 Free Spins worth 1 RON each (30x wagering)
4 — Gold — 1,000 XP — 5 Free Spins worth 1 RON each (30x wagering)
5 — Platinum — 2,000 XP — 10 Free Spins worth 1 RON each (30x wagering)
6 — Elite — 3,000 XP — 10 Free Spins worth 1 RON each (30x wagering)

Zone 2
7 — Sapphire — 5,000 XP — 20 Free Spins worth 1 RON each (30x wagering)
8 — Ruby — 10,000 XP — 25 Free Spins worth 1 RON each (30x wagering)
9 — Emerald — 15,000 XP — 30 Free Spins worth 1 RON each (30x wagering)
10 — Amethyst — 20,000 XP — 40 RON Casino Bonus (10x wagering)
11 — Diamond — 30,000 XP — 40 RON Evolution Live Casino Voucher (1x wagering)
12 — Black Diamond — 40,000 XP — 50 Free Spins worth 1 RON each (30x wagering)

Zone 3
13 — Champion — 50,000 XP — 60 Free Spins worth 1 RON each (30x wagering)
14 — Master — 75,000 XP — 50 RON Free Bet
15 — Elite Pro — 100,000 XP — 50 RON Casino Bonus (10x wagering)
16 — Iconic — 125,000 XP — 75 Free Spins worth 1 RON each (20x wagering)
17 — Legendary — 150,000 XP — 85 Free Spins worth 1 RON each (20x wagering)
18 — Prestigious — 200,000 XP — 100 Free Spins worth 1 RON each (20x wagering)

Zone 4
19 — Exceptional — 300,000 XP — 80 RON Casino Bonus (10x wagering)
20 — Distinguished — 350,000 XP — 25 Free Spins worth 5 RON each (20x wagering)
21 — Infinite — 400,000 XP — 50 Free Spins worth 5 RON each (20x wagering)
22 — Private — 500,000 XP — 50 Free Spins worth 10 RON each (20x wagering)
23 — Select — 750,000 XP — 75 Free Spins worth 10 RON each (10x wagering)
24 — Top Elite — 1,000,000 XP — 100 Free Spins worth 10 RON each (10x wagering)

Zone 5
25 — Premier — 1,250,000 XP — 1,000 RON Casino Bonus (10x wagering)
26 — Premier Elite — 1,500,000 XP — 2,000 RON Casino Bonus (10x wagering)
27 — Centurion — 2,500,000 XP — 3,000 RON Casino Bonus (10x wagering)
28 — Centurion Elite — 5,000,000 XP — 6,000 RON Casino Bonus (10x wagering)