Version 9.1 – 26.04.2016
Please read this contract attentively and be certain that you understand its content. If you have any doubts concerning your rights and obligations under this contract, please seek advice from a practicing attorney in your jurisdiction. It is essential that you be aware of current laws in your jurisdiction prior to registering. Certain games of chance are restricted by law in some countries, and may be indefinitely prohibited by law in others. NetBet is not responsible for any liability relating to matters of jurisdiction.
TERMS OF SERVICE
1. DEFINITIONS AND INTRODUCTION
1. The words and terms below, when used in this contract, have the meaning given here, unless the context clearly implies otherwise.
NetBet: An online gaming operator offering services through its website: https://casino.netbet.com and/or any other URLs belonging to or licensed to us (“the Website”). The services include and/or redirect to online casino games, online bingo and other online gaming services;
Internet Site: www.NetBet.com and all other sites connected to it and accessible through links or other access paths.
Login and Password: The login and password that you chose upon registering with the online casino;
Playthrough (also referred to as PT): The number of times or the amount that has to be bet for each bonus, before any winnings can be withdrawn. Any withdrawal request of monies linked to a bonus whose playthrough has not been completed will completely invalidate the bonus in addition to any winnings generated from that bonus. The player understands and agrees that they will only be entitled to withdraw the winnings generated from bonuses after they have completed the playthrough for all bonuses received. The player cannot activate an offer if their account already contains a bonus in progress. Pending offers can only be activated after the player has met the playthrough requirement for the current bonus.
It is unlawful upon agreeing to this document for any funds to be withdrawn by the player from their balance (including initial deposit) until playthrough has been completed. The system is created in such a way that the player cannot submit a withdrawal if having active playthrough. All bonuses will have a playthrough requirement. The said playthrough amount will be mentioned in the terms and conditions of each specific promotion (if not, a 40 times playthrough will apply by default).
Below you can see how different casino games contribute to meeting the playthrough:
Slots: 100% *except for Illusions, Cash Wizard, Moon Goddess and Super fast hot hot which contribute 80%
Poker: 0% *except for Pai Gow Poker, and NetEnt Poker, which contribute 25 %
Punto Banco: 0%
Video Poker: 10% *except for 25x Deuces Poker, 100XPlay and Poker Pursuit which do not contribute
Please see below for % Contribution for NetEnt games:
- All table games: 0%
-All slots 80% *except for:
- Zombies : 75%
- Reel Steal : 75%
- Blood Suckers : 75%
- Wild Rockets : 70%
- Jack Hammer : 60%
- Jack Hammer 2 : 60%
- Wild Water : 60%
- Frankenstien : 50%
- Geisha wonders : 25%
- Fishy Fortune : 25%
- Gold Rush : 25%
- Tiki Wonders : 25%
- Super Lucky Frog : 25%
- Arabian Nights : 25%
- Bonus Keny : 25%
- Carribean Stud Professional Series: 25%
- Mega Joker : 25%
- Pirates Gold : 20%
- Sumsalabin : 20%
- Jack Hammer : 20%
- Magic Love : 20%
- Lucky 8 Line : 20%
- Casino Hold'em : 10%
- Hall of gods : 10%
- Super Nudge 6000 : 3%
- All video pokers : 1%
- Virtual Sports: 0%
Application: The application licensed by us, including all programmes, databases, games and any other derived content, whether or not in downloadable format, accessible or otherwise used by you through the Website and allowing you to participate in the services provided by NetBet. The Application contains its own proprietary content as well as content of third party providers.
User Account: A personal account opened with us by an individual and maintained by us and allows this person to play on NetBet.
We, Us, NetBet: Cosmo Gaming Company Limited, 209, Marina street, Pieta PTA 9041, Malta. We are licensed and regulated in Malta by the Malta Gaming Authority, with licence numbers: MGA/CL1/272/2006, 21 February 2008
MGA/CL1/608/2009, 12 March 2012
MGA/CL1/855/2012, 23 December 2013
MGA/CL2/272/2012, 10 July 2013
MGA/CL3/608/2009, 5 September 2013
MGA/CL1/995/2014, 18 September 2014
You: The user of the Service and the NetBet Application downloaded from the Internet site.
1.2.1. This contract applies to the usage of services provided by NetBet and comes into force as soon as you tick the acceptance box during the registration process. Ticking this box confirms to us that you have read the terms and conditions referred hereunder and accept them. By using any of the Websites you confirm that you agree with these terms and conditions. This contract, which may be modified from time to time, will govern your use of the services provided by NetBet.
1.2.2. The site allows you to download and/or use our Application with the purpose of playing on the Internet (hereafter referred to as "the Service"). NetBet reserves the right, at its sole discretion, to suspend, modify, end, and/or add elements to its service, with immediate effect and without prior notice, and is not responsible for any loss suffered as a consequence of any modifications made.
1.2.3. None of the executives, managers, directors, employees, consultants, or agents in our branches or affiliated companies, or any of our providers or sellers, nor their relatives (in this clause, the term "relatives" means spouse, partner, parents, children or siblings of the people mentioned above) are authorised to use the Service directly or indirectly. If this clause is breached, NetBet reserves the right to close said account immediately and to cancel payment on any win.
1.2.4. In the event of misuse and/or the opening of an excessive number of accounts (one per player), abuse of promotions, bonuses or any other offers promoted by us, NetBet reserves the right to close or block the accounts of the client in question until the matter between NetBet and the client is resolved.
1.2.5. In the event of any kind of Application interruption due to any type of problem, NetBet reserves the exclusive right of requesting a screenshot.
1.2.6. NetBet reserves the right to modify the limits of our games and to apply reasonable limits to different players according to their game history.
1.2.7. By registering with NetBet, you confirm that you have read and understood the conditions of this Contract, and you acknowledge that these conditions are thus applicable to you.
1.2.8. By using the Application, you agree to the terms and conditions of NetBet. You are solely responsible to review these terms and conditions on a regular basis and any update related to these terms. Any changes to the Terms and Conditions will be communicated to, and accepted by the player before these are implemented.
1.2.9. Some games provided on this website originate from game providers which are not regulated by the malta Gaming Authority. When accessing these games, a pop-up will inform you that you are leaving the Maltese jurisdiction.
The following is a complete list of all the Game Providers and the Jurisdiction under which these games are provided.
Our terms and conditions will still apply irrespective of the jurisdiction of the game providers.
1.2.10. Games provided by Leander Games are licensed by Xterra Games Ltd and are operated by ISB Technologies Ltd. These games do not come under the supervision of the Malta Gaming Authority. These games are provided with their own terms and conditions. In case of conflict between them and these Terms and Conditions, such terms and conditions shall prevail.
1.2.11. These Terms and Conditions may be published in several languages for information purposes and ease of access by players. Where Terms and Conditions are in different languages, all versions reflect the same principles. It is only the English version that is the legal basis of the relationship between you and us and in case of any discrepancy between a non-English version and the English version of these Terms and Conditions, the English version shall prevail.
1.2.12. Any rights not expressly granted in these terms and conditions are reserved.
2. PURPOSE OF THE CONTRACT
2.1. The objective of this contract is to govern the legal relations between NetBet and the Application user once the user is connected and/or using the Application and services provided by NetBet.
3. LEGAL CLAUSES
3.1. You can only use the Internet site and Casino if you have attained the age of legal maturity in your country of residence. If you are under 18 years of age and you have not attained the legal age required in your country, you cannot use the Internet Site, the Service and the Application and you are violating this contract if you do not abide by the laws of your country and/or the age required by this contract.
3.2. NetBet reserves the right to request proof of age and identity of the user, at any time, to better enforce the outlawing of this site to minors.
3.3. Any player who registers on NetBet must provide a form of identification, an address, an email address and a telephone number. These must be valid when they are provided during registration.
3.4. Certain countries have not addressed the legality of games of chance on the Internet, and others have specifically determined that such games are illegal. The use of the Internet Casino and/or of the Internet site is in no way meant to be used by people who are forbidden by law to use it. The availability of the Internet Casino and/or of the Internet site shall not be interpreted as an offer or invitation on our part to use the Online Casino in a country where such use is illegal. The Use of the Casino is illegal in countries where the law prohibits all its applications. It is your sole responsibility to be aware of the respective laws in your jurisdiction in order to be certain that the use of the Internet Casino is legal in your country of residence. Players from the following countries are not authorised to play: American Samoa, Bahamas, Belgium, British Antarctic Territory, Bulgaria, Canton and Enderbury Islands, Curaçao, Cyprus, Estonia, France, France Polynesia, French Guiana, French Southern Territories, Guadeloupe, Guam, Hong Kong, Israel, Italy, Johnston Island, Latvia, Macau, Malta, Martinique, Mayotte, Netherlands Antilles, Northern Mariana Islands, New Caledonia, the Philippines, Pacific Islands Trust Teritory, Puerto Rico, Réunion, Saint Barthélemy, Singapore, Sint Maarten (Duch Part), Saint Pierre and Miquelon, St. Thomas, Spain, Turkey, The United States of America, U.S. Miscellaneous Pacific Islands, U.S. Virgin Islands, United States Minor Outlying Islands, Wake Island and Wallis Futuna. Please contact us for more information. NetBet reserves the right to demand proof of address and proof of age of its players. The Site management reserves the right to suspend player accounts if they access the site from a non-authorised territory.
3.5. By registering on NetBet, the user irrevocably authorises NetBet to limit the number of registered accounts to a maximum of three (3) with NetBet per IP address. The user acknowledges and agrees that they shall not use an IP address that has more than three registered accounts and that it is their sole responsibility to verify the number of registered accounts with NetBet prior to registering their own personal account. In the event where a user uses an IP address that has three or more registered accounts with NetBet, the user irrevocably agrees to authorise NetBet to block at its sole discretion any payment request(s) and to fully forfeit any amount in dispute to NetBet.
3.6. Players are only permitted to register a personal account on NetBet. Third parties do not have the right to register in your name.
4. APPLICATION USE LICENCE
4.1. We hereby grant you a personal non exclusive, non transferable licence to use the Application, in order to play in the Online Casino, according to the following regulations:
4.1.1. You are at least 18 years of age or the legal age required by the governing laws in the country where you reside, and you are able to assume responsibility for your actions;
4.1.2. All information included in the registration form submitted to NetBet is true, accurate, and complete, and corresponds to the name(s) appearing on the bank cards used for the deposits and payments of winnings. We reserve the right to cancel your user agreement in the event that the information provided to NetBet is found to be false, inaccurate, deceitful or incomplete. It is your responsibility to inform us of any changes regarding the information you provided us with as soon as possible;
4.1.3. The use of the Application and of the Service is a right that is bestowed upon you personally to play games of chance on the Internet. This right is given to you with a personal and not a commercial purpose. You may not under any circumstance authorise a third party to use your account, your password or your identity to access the Application or the Service. The Casino will not accept any complaints relating to activity on your account by a third party. It is your responsibility to inform us immediately if you suspect that your account is being used by a third party, so that we may inspect and verify your account;
4.1.4. You thoroughly understand all methods, rules and procedures of all games of chance offered on the Internet by the Service or through the use of the Application;
4.1.5. It is your responsibility to note the payout rate or odds that apply to each Game before you place a stake. Payout rates and odds change from time to time.
4.1.6. When you update a loss or stake limit whilst playing a Game, that loss or stake limit will not be updated until you close the current gaming session and start a new one.
4.1.7. NetBet reserves the right not to release any funds suspected to be connected to or proceeding from crime to you. You agree not to download, rent, lease, loan, distribute, create derivate works, copy, re-use, modify, adapt, attempt to decompile, decipher, disassemble, reverse engineer, decrypt or discover the source code of all or any portion of the Application or the Games, create improvements, or seek to obtain intellectual property protection on the content of and intellectual property rights in the Application and the Games.
4.1.8. You are completely aware that when playing games of chance through the use of the Service and/or the Application you are at risk of losing money. It is your sole responsibility to assume the losses suffered through your account;
4.1.9. Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.
4.1.10. You understand and acknowledge that if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
4.1.11. You shall not commit any act or adopt any kind of behaviour that could damage NetBet's reputation, and you acknowledge that the use of the Service and/or the Application is at your sole discretion and risk;
4.1.12. You certify that the funds used by the User to play the games of chance on this Internet Site through the use of the Service or the Application are not from illegal sources, and that in no way will you use the Service or the Application with the purpose of transferring funds. You will not use the Service and or the Application for any illicit or fraudulent activity, or for any unlawful or fraudulent transaction (including money laundering), in accordance with the laws of all the jurisdictions having authority over you. NetBet reserves the right to discontinue or block the account(s) of the client, at any time, and until the matter has been resolved, if NetBet has the slightest doubt as to the legality of the source of the funds used by the User to play the games of chance on the Internet;
4.1.13. You certify that you will not violate or attempt to violate or misconstrue NetBet's security measures in any way. If NetBet has the slightest doubt with respect to this clause, NetBet reserves the right to suspend or block your account immediately, to not credit you with the amount due on your account, and to deny you access to all other Internet Sites, Services and the Application offered by the corporation.
4.1.14. You certify that in what pertains to the services provided by NetBet, you will not use or attempt to use any martingale betting strategy or software endowed, in our view, with artificial intelligence.
Abuse of bonuses and other promotional offers, as well as all other abuse of the Application or services provided by NetBet, is prohibited.
In the event that NetBet reasonably determines that you used or attempted to use a product endowed with artificial intelligence in conjunction with our Application or services, NetBet reserves the right to rescind or block your account immediately, and to not reimburse the amount credited to your account, and prohibit your access to all other Internet Sites, Services and Application offered by the corporation.
4.1.15. In the interest of fair play, our Sites prohibit the use of any recognised betting techniques with the aim of circumventing the standard house edge in our games. If your account shows any indication of deceptive game play through these betting techniques, your account will be blocked immediately and we will retain any funds from the account in question.
4.1.16 Should we have any reason to believe that either an account or group of accounts are operating systematically, e.g. using specific betting techniques or group wagering, the Company reserves the right to block or permanently close all accounts. In these circumstances, the Company will not be under any obligation to refund you any money in your account, with the exception of the amount you originally deposited, should this amount still be present.
4.1.17. You acknowledge that NetBet reserves the right to request proof of deposit to a client for all alternative payments, at any moment, (i.e.: Skrill and NETELLER Invoices). NetBet reserves the right to request its clients' bank account numbers at any time. The descriptors used by NetBet are NetBet for Bank card transactions and Worldpay AP Ltd / Envoy Services Ltd for withdrawals by wire transfer.
4.1.28. You agree with the fact that any amounts deposited in your account can in no way generate interest.
4.1.19. You agree that you will not abuse the possibility of opening several accounts per client. Each client is authorised to open one account per person. If NetBet discovers a client has more than one player account, we reserve the right to block all client accounts, including but not limited to all types of transactions related to the client’s account, until this problem is resolved.
4.1.20. You certify that you will not abuse the ability of opening accounts in order to benefit from bonus credits and promotional offers by NetBet (use of 100%, 20% of initial deposits, or use of certificates and promotional codes). NetBet reserves the right, in case of abusive behaviour on your part relating to NetBet bonus credits and/or promotional offers, at its sole discretion, to rescind or block client accounts created to that end, as well as their transactions;
4.1.21. You acknowledge upon registering that you are obliged to provide us with personal information including, but not limited to, information relating to methods of payment. You hereby acknowledge that we may be forced to disclose your information to third parties if deemed necessary;
4.1.22. We will use your personal data to allow you to participate in the games and to carry out operations relevant to your participation in the games. We may also use your personal data to inform you of changes, new services and promotions that we think you may find interesting. If you do not wish to receive such direct marketing data, you may opt out of such service. NetBet will not exchange and/or distribute email addresses or a client’s personal information with third parties except where it might be legally obliged to disclose information to authorities for regulatory purposes.
4.1.23. Your personal data will not be disclosed to third parties, unless such disclosure is necessary to process your requests relating to your participation in the games or unless it is required by law. As NetBet's business partners or suppliers or service providers may be responsible for certain parts of the overall functioning or operation of the Website, personal data may be disclosed to them. Employees of NetBet, specifically customer support, the payment team and other employees shall also have access to your personal data for the purpose of executing their duties and providing you with assistance and the Service. You hereby consent to such disclosures.
4.1.24. NetBet reserves the right to collaborate with partner companies to offer clients the best promotions possible. Clients will be made aware of these offers and promotions from NetBet. NetBet cannot sell or exchange personal information of clients under any circumstances. NetBet will not exchange this information with any other third party.
4.1.25. In the event of winning an amount equal to €250,000 or more through the use of the Application or the Service, you agree to give the company the exclusive, permanent, and irrevocable right and authorisation to use your name, photograph, and picture in all media as part of the company's marketing and promotional needs, and for its Internet site(s), on a worldwide level, and to be fully cooperative with company representatives;
4.1.26. You are solely responsible for the filing, payment, and accounting of taxes or any other kind of exceptional burden that you may be accountable for to any relevant government in the event that you benefit from any wins;
4.1.27. We hereby grant you the right to use the Internet Site, the Service and the Application , in accordance with the conditions established in this Contract, or as modified from time to time, and through your use of the Internet Site, Service and/or Application, you accept the rules and instructions in this Contract;
4.1.28. You are solely responsible for all telecommunication networks or Internet Services and for all other authorisation or permit required in relation to the Service and the Application;
4.1.29. You alone are responsible for the security of your password and login to enter your player account. To optimise your password security, NetBet suggests that you choose a password with letters and numbers, as well as upper and lowercase letters, and that you not show anyone the password/login used for the player account. NetBet recommends that you keep your password in a safe and secure place that only you have access to.
4.1.30. It is strictly forbidden for NetBet players to sell, transfer and/or acquire accounts to/from other players.
4.1.31. It is strictly forbidden for players to transfer funds from their NetBet player accounts to other players’ NetBet accounts.
5. OUR DECLARATIONS AND RESPONSIBILITIES
5.1. NetBet is committed to paying all winnings obtained by the user, in accordance with the conditions established in this Contract;
5.2. NetBet is in no way responsible for the potential access to a user's account by a third party and will not be held responsible for any potential loss suffered due to the illicit use of a user's password by a third party without authorised access, and/or for any transaction in which the name and password of a user were registered correctly;
5.3. NetBet is in no way responsible if the user forgets, misplaces, or loses their password, except as a result of an error on the part of NetBet. NetBet is not responsible for storing passwords and logins belonging to the user;
5.4. NetBet uses the latest privacy/public encryption methods to better protect the passwords and logins used by the user in order to gain access to the Service and/or Application towards third parties during Internet broadcast;
5.5. NetBet guarantees that the use of the Application to play games of chance on the Internet offers the user a completely random and fair chance thanks to RNG Software (RNG: Random Number Generator) which determines the random combinations related to the Services;
5.6. NetBet can at anytime deduct a positive balance from the user's account equivalent to that which is owed by the user;
5.7. NetBet reserves the right to limit or refuse any bet, wager, or any other type of gamble made by the user or through their account
5.8. NetBet is in no way expected to investigate or follow up a complaint made by a user against another for any reason, including but not limited to, the conditions in this Contract. NetBet at its sole discretion can decide to act against any person suspected of illicit actions or attempting to violate the conditions of this Contract;
5.9. NetBet is under no obligation to verify if all users use the Service and/or the Application , according to the updated rules of this Contract.
6.1. Each bonus, promotion and/or special offer is subject to its own specific terms. The player agrees to read and understand the terms applicable to each bonus they collect. NetBet Casino reserves the right to rescind any bonus or special offer or promotion at any time.
6.2 Except where otherwise stated, all bonuses offered on NetBet Casino are limited to one per person, IP address, address and/or household. Registered players from the following countries are not eligible for any casino bonuses: Bosnia and Herzegovina, Burkina Faso, Benin, Ivory Coast, Czech Republic, Georgia, Croatia, Hungary, India, Kyrgyzstan, Lebanon, Lithuania, Moldova, Macedonia, Nigeria, Poland, Serbia, Russian Federation, Slovenia, Slovakia, Ukraine, Uzbekistan, Zimbabwe.
6.3. NetBet Casino offers many free bonuses, such as welcome bonuses, loyalty bonuses, account reactivation bonuses and many more, which allow you to play without making a deposit beforehand. Withdrawals of monies generated by the usage of a bonus are always subject to the terms specific to the bonus.
Before any player may cash out their winnings acquired from playing bonuses, they must first deposit a minimum amount of £/€/€10.
6.4 A player cannot apply for a withdrawal request unless the playthrough of the bonus received has been fully completed.
6.5. The player agrees that winnings from bonuses which require initial deposits will only be awarded once bonuses have been completely played out.
6.6. Regarding Terms and Conditions in different languages, all versions reflect the same principles. The prevailing Terms and Conditions are the English version.
6.7. Players who have an active bonus in their player account are not entitled to take part in MultiPlayer Roulette.
6.8. If a player registers a deposit in order to receive a bonus or to use a reward code and they withdraw the deposit amount, all pending/ queue bonuses will be cancelled.6.9. Only real money wagers are accepted on NetBet Live Dealers. Therefore, none of the above-mentioned bonuses can be claimed on NetBet Live Dealers
7. BONUS SEEKER
7.1.A user can only use the promotions if their last transaction with our services was a deposit. If a user starts to withdraw cash from their account, NetBet reserves the right to block the user from receiving promotions or bonuses. NetBet would like to remind users that promotions, cancelled withdrawals and bonuses do not count as deposits.
7.2. All abusive and repetitive use of promotions offered by NetBet during deposits (including but not limited to our partners' promotions for payments, our certificates and reward certificates) by depositing only a minimum amount in order to play with the bonus may lead NetBet, at its sole discretion, to label the user as a "Bonus Seeker", or to block and/or cancel their user account and any transactions associated with it.
7.3. The use of the certificate without a deposit, which constitutes no gain, does not label a user as a Bonus Seeker.
7.4. From the moment when NetBet declares a user as a "Bonus Seeker", the user will no longer benefit from any promotional bonuses.
7.5. NetBet reserves the right to label a user as a Bonus Seeker in the following instances:
7.5.1. If a user only uses bonus coupons to play on their account
7.5.2. If the bonus coupon amount is more than the total amount deposited by the user
7.5.3. If the user plays with more than one bonus per day.
8.1. You are entirely responsible for all payments due to NetBet and in the event of conflict, you will be unable to refuse payment or to reverse payments made, and you shall also compensate NetBet with a sufficient amount, in case NetBet were to suffer a loss in relation to your payments. NetBet can, at its sole discretion, block the Service or stop paying certain users who pay with certain bank cards.
8.2. NetBet reserves the right to verify the financial solvency of any of its users, through the information provided during registration and through third parties.
8.3. All deposit and withdrawal transactions will be carried out using the “KYC” verification process to prevent money laundering. Suspicious transactions will be reported to the relevant Authorities.
8.4. NetBet does not charge for the service of depositing or withdrawing money from the player account. However, your bank may charge for deposits and/or withdrawals from the user account. In this case, the charge will be in the user’s name and will be debited from the player’s account.
8.5. NetBet does not levy a deposit fee for any of its deposit methods.
8.6. There are no deposit limits. Limits may be imposed on the total value of bets or through self-limits the player sets under the responsible gaming.
8.7. As stipulated by the Malta Gaming Authority, the Player has self-protection mechanisms available to them, namely the right to set financial limits on wagers and losses, the right to set limits on session times, the right to self-exclusion for a definite or indefinite period of time, and a cool down period of seven days after NetBet has received notice from the Player.
8.8. Any player who takes part in NetBet Casino promotions accepts that their name, the first letter of their surname, their photo (if applicable) and their prize will be mentioned on the blog and on the website.
9.1. Any withdrawal request is subjected to a minimum amount of €10. If your account contains less than €10 and you would like to close your NetBet account, please send a written request via the contact form here and we will arrange the transfer.
Before the player can cash out their winnings resulting from playing a bonus, they must first deposit a minimum of €10.
9.2. Subject to the general withdrawal restrictions and bonus restrictions, NetBet does not apply restrictions on withdrawals of funds not used for wagering/betting.
9.3. All payments shall take place within 48 hours of the user's request. However, please be aware that it takes a few extra days (bank processing times) before your winnings are made available to you. To ensure smooth execution of your withdrawal requests, please ensure that you have provided us with all the necessary information regarding the validation of your payment.
9.4. Players have a variety of online withdrawal methods from which they may withdraw winnings. Players may use the following withdrawal methods: Bank Cards, NETELLER, Skrill (formally Moneybookers), Webmoney, Moneta, Qiwi and Wire Transfer. Players must also agree to the following conditions: Before any player may cash out their acquired winnings from playing bonuses, they first must deposit a minimum amount of €10. Before any player can register a withdrawal request, they must at least make a deposit. There is no time limit.
9.5. In order to receive your winnings via your Skrill, NETELLER, Webmoney, Moneta and/or Qiwi account, you must first make at least one deposit using that payment method.
9.6. NetBet will only instruct payment to be made to accounts with which you have deposited. All withdrawal requests to another account will be approved at the discretion of NetBet, and NetBet reserves the right to reject such a request.
9.7. Players will not get any interest on outstanding amounts with NetBet. Players shall not treat the Company as a financial institution.
9.8 NetBet will only confirm a withdrawal request from a player after the user’s identity and the player account have been verified, and after having checked that the player has not made any chargeback with regards to NetBet. Any demand for a withdrawal must be supported by the authentication of the user. We will carry out additional verification procedures for any payout exceeding the equivalent of €1,000 or cumulative withdrawals exceeding €2,330, and the right is further reserved to carry out such verification procedures in case of lower payouts. Such verifications may for example include copies of a member’s passport and/or copies of a member’s utility bills.
9.9. No withdrawal processing fees will be levied by NetBet for regular withdrawal requests. The fees established for unconventional withdrawals such as NETELLER or Skrill will be credited directly into the user account. These fees may be dependent on factors such as the currency used in the account or the user's place of residence. Notwithstanding the aforementioned, it is possible that your bank or the payment solution that you use charges your account for transaction fees. Such fees are not dependent on us and we do not assume any responsibility. Should you require further information, please contact our customer services.
9.10. Refunds will only be processed with the bank account associated with the bank card used for deposits on the websites.
9.11. Withdrawals available from our website will be made from your account free of charge from NetBet. However please note that your bank may charge for withdrawals from your account. Please contact our customer service for any information.
9.12. Notwithstanding the aforementioned, withdrawal requests are subject to verification procedures and bonus terms and conditions. In the event where your account is under investigation, we reserve the right to withhold any withdrawal request until such investigation is completed to our satisfaction. Each bonus is subject to terms and conditions which are listed in promotional emails and on our website.
If a player requests a withdrawal before the playthrough has been entirely met, NetBet will deduct the entire bonus as well as any prior earnings before approving any withdrawals.
9.13. Please note that you are only permitted one account per person.
9.14. Any player found to be not respecting our general terms and conditions risks losing their winnings and even exclusion from NetBet.
9.15. NetBet shall pay any withdrawal using the same payment method used for the player's deposit. Notwithstanding the aforementioned, NetBet shall have the exclusive right to pay any player's winnings using the payment method of its choice and at its own discretion.
10. NO WARRANTIES
10.1. NetBet offers a Service and an Application "as it is", with no warranties, assurance, engagements, or any declaration, explicit or implied, legal or other. NetBet hereby excludes all terms, conditions, and warranties explicit or implied, including but not limited to implied warranties, commercial conditions, and/or matters of satisfactory quality, ability and adaptability to a specific end, completion or precision of service and of the application with regards to the failure to respect governing rules and laws.
10.2 In the event of error(s) in published odds, pay tables or gaming software, NetBet will notify players and cancel or void any wagers affected by these errors. Players have a responsibility to notify NetBet in cases where errors are detected. If it is evident that a player continued to play with the intention of exploiting the error(s) or bug(s), any such bets will be cancelled and annulled. In any case, the maximum liability or payout of the company in the case of error(s) in published odds, pay tables or gaming software is capped at 10,000 Euros; any winnings over this amount will not be paid out.
10.3 We do not guarantee that the Service or the Application are authorised, and that the operation will fully satisfy you, that it is entirely secure and exempt from error, that it is updated regularly, that any application defect is regularly corrected, that it is uninterrupted, that the Service or the Application are virus or bug free, or that they are continually operational, that they are adequate, that the material is reliable, or that all other information obtained by way of the Service or that all results are adequate and reliable.
10.4. In case of discrepancies in the systems or in means of communication, due to viruses or bugs as it relates to the account regulations or all other parameters that make up the Application, we shall not be held responsible to you or a third party for any damage, costs, expenses, losses, or claims brought by said discrepancies, and we reserve the right, in the event of such type of errors, to cease all games from the application and website in question and to take all other measure necessary to correct such errors, provided that we are not responsible to provide an emergency network, system, or similar emergency services.
10.5. NetBet cannot be held responsible for any act of omission by an Internet service provider or of any other third party with whom you may have contracted in order to have access to NetBet’s Service and/or Application. In case of litigation between the Internet service provider and yourself, NetBet cannot be a party to the suit, and such suit shall in no way affect the user's obligations under this contract.
11.2. NetBet may collect information about your computer including, where available, your IP address, operating system and browser type. This is statistical data and does not identify any individual.
12.1. NetBet reserves the right to amend, modify, and update the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract at any time.
12.2 Whenever we amend these Terms and Conditions, we will notify you prior to such changes taking effect. Upon logging into your player account, you will be required to confirm acceptance of the updated Terms and Conditions. If you do not agree to the updated Terms and Conditions, you must stop using the Websites.
12.3 The version posted on NetBet's site(s) is the effective version, and the one which users should use as reference. Notice of modification with an effective date will be posted on the Internet Site. It is your responsibility to inform yourself regarding the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as being familiar with the modifications that affect or will affect you. NetBet recommends that you visit the Terms and Conditions, Game Rules, and Confidentiality Policy sections of this Contract regularly, or whenever you see a notice of modification posted on the Internet Site.
12.4 By continuing to use the Internet Site, the Service or the Application offered by NetBet or its other sites, you agree to be bound by the Terms and Conditions, Game Rules, and Confidentiality Policy of this Contract, as well as by the latest modifications to it, whether or not you are aware of such modifications. If you refuse to be bound by those modifications, you shall immediately cease use of the Internet Site, the Service or the Application offered by NetBet or its other sites.
13. LIMITED LIABILITY
13.1. You acknowledge that you have chosen and use the Service and the Application willingly and at your own risk and discretion.
13.2. The Games are provided “as it is”. NetBet makes no warranty or representation, express or implied, in respect of the Games.
13.3. We are in no way responsible for any loss or damage, direct or indirect, that you or a third party might have suffered as a result of your use or the third party's use of the Service and/or of the Application, including but not limited to damages caused by a commercial loss, a loss of benefits, a loss on anticipated profit, interruption of business, loss of commercial information, or any other pecuniary and/or consecutive loss.
13.4. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of your use or their use of the Internet Site, its content or that of any link suggested by NetBet.
13.5. We are in no way responsible for any loss or damage that you or a third party might have suffered as a result of any modification, suspension or interruption of Service or the Application .
13.6. We are in no way responsible for any loss or damage, including, but not limited to, a loss of profit, as a result of improper functioning of the Service and/or of the Application, any delay, interruption, transmission, loss or corruption of data, improper functioning of means of communication, criminal use of the Internet Site or of its content by any person, a defect, or omission or any other factor beyond our control. In the event that the malfunction results in profit, whether it is collected or credited to your account, NetBet reserves the right to claim all gains that you may have benefited from, as a result of one of those malfunctions, and you would be obliged to immediately reimburse NetBet the amount collected and inform NetBet of the malfunction. NetBet reserves the right, at its sole discretion, to directly deduct an amount equal to that which you may have received in error from your account.
14. BREACH OF CONTRACT
14.1. In accepting the terms of this Contract, you are bound to integrally indemnify us, to defend us and to exonerate us, on demand of any complaint, responsibility, damage, loss, cost or expense, including but not limited to all legal fees or others that we shall bear as a result of breach of this Contract, a violation of our laws, rules and/or rights or of those of a third party, to any use of the Service and/or the Application with your login, whether it be with your knowledge or without it, as well as any acceptance of profit on your part.
14.2. If you fail to adhere to any of the conditions of this Contract, or if we reasonably suspect that you are failing to comply with any of the conditions of this Contract, NetBet reserves the right, with any solution at its disposal, and at its sole discretion, to block all your user accounts and to withdraw the necessary amount from your account in order to compensate the damage suffered by NetBet, or in exchange of any amount due to NetBet, and until ruled upon it by a Court of Law.
14.3. If you fail to abide by the conditions of this Contract, NetBet reserves the right to block your user account, as well as to indefinitely ban your access to the Internet Site, Service and the Application belonging to NetBet, and will have the right to bring suit against you.
15.1. In case of conflict between the result posted on the Application and the result shown in our Server, the result posted in our Server shall take precedence. You understand and accept that the settlement of any conflict between the user and NetBet will be determined based on the records kept by NetBet. You also agree to the use of RNG Software (RNG: Random Number Generator) whose purpose is to provide game servers with an adequate quantity of random numbers for the casino games.
15.2. You have acknowledged and accepted that any complaint or contestation made by you more than 7 days after the transaction in question will not be taken into account, and will have no value.
15.3. If you have a complaint to make regarding our services, you may email your local customer service via the "Contact Us" section of the website which can be found here.We will make our best efforts to resolve the reported matter promtly.
15.4. NetBet will respond to the complainants or to the Authority with respect to complaints with the results of the inquiry within 21 days from the date of the lodgement of the complain. We will ensure a prompt resolution of issues.
15.5. If for any reason you are not satisfied with how NetBet has resolved your complaint, you may report a complaint to the Malta Gaming Authority:
Address: Building SCM02-03, Level 4, Smart City, Malta, Ricasoli, SCM1001
Telephone Number: +356 25469000
15.6. If, for any reason, you have a complaint that you were not able to directly resolve with us, you can also contact the European ODR. (Only available for EU players).
16. TERMS AND CANCELLATION
16.1. This Contract becomes effective immediately after clicking on "I agree" and remains valid until it is cancelled in accordance to the conditions stated herein.
16.2. You can cancel this contract at any time in writing to NetBet, 209 Marina Street, Pieta PTA 9041, Malta under the condition that you have no outstanding amounts with NetBet, for any reason. The cancellation of this Contract only becomes effective after you have received a written notification from NetBet. confirming the cancellation. From the moment when this contract becomes invalid, you will no longer be authorised to use the Service and the Application, and you are under the obligation to erase the Application from your computer and to destroy all documentation, related to the Service or to the Application, in your possession, in your power or under your control.
NetBet. recommends that the cardholder prints all transaction data, the rules of the game, the cancellation regulations, and the payment methods from the website in order to avoid future misconceptions and disputes.
16.3. Any player wishing to close their account must submit a written request via the contact form here.
16.4. If the Account Holder does not access the Player Account by "logging in" using their account name and security details during a period of twelve calendar months, their Player Account shall be deemed as "inactive". NetBet shall be entitled to charge an administrative fee of €5, to be charged at the end of every calendar month that the Player's Account remains inactive for, and the same may be deducted from their Player Account balance. Once a Player's Account is deemed inactive, all bonus balances available in that Player's Account shall be lost and the same amount may immediately be deducted from their Player Account balance; the bonus balances will no longer be available if the Player's Account is reactivated. The administration fee will no longer be charged if the Player's Account is reactivated prior to any monthly fee being deducted.
16.5. After thirty months, any “inactive” Player accounts will be permanently closed. Any remaining funds belonging to the real money balance of the Player's Account shall be remitted to the Account Holder, or if the Account Holder cannot be satisfactorily located, to the Malta Gaming Authority, provided that no claim shall lie against NetBet after it has remitted the balance to the Malta Gaming Authority.
16.6. NetBet reserves the right to cancel this Contract and to close your user account, at any time, without any reason, and at its sole discretion, or if certain activity on your part is brought to the attention of NetBet Ltd and or its members, including but not limited to fraud, failure to abide by one or more clauses in this Contract, abuse of bonuses and other promotions and/or the improper use of the Application .
16.7. A player’s registration may be refused or closed at the Licensee's sole discretion, but contractual obligations already made will be honoured.
16.8. Immediately following the cancellation of this Contract, by either party, NetBet is bound to reimburse the integral amount indicated in your user account, only after the deduction of any amount owed to NetBet, if any.
16.9. For more information about procedures for recovering funds held in closed, blocked and excluded accounts, please contact our customer service team via the contact form here.
16.10. All information collected during the registration process is kept even after an account is closed. This information is kept for regulatory purposes, and prevention of fraud and money laundering.
16.11. The cancellation of this Contract shall not be cause of prejudice to any other right or engagement of either party in regards to any violation stated herein or any other violation.
16.12. All existing obligations between the parties and this Contract will be null and void after the cancellation of this Contract, and for whatever reason, except if provided otherwise, under the reserved rights and obligations accepted prior to the cancellation.
17. CUSTOMER SERVICE
17.1. In order to optimise the quality of our services, your calls to our Customer Service may be recorded. Our customer service will do all it can to respond to your demands.
18. CHAT ROOM
18.1. No chat room between players is available.
19. GOVERNING LAW/JURISDICTION
19.1. This Contract, its interpretation and its execution, as well as all other legal relations between the parties to this Contract, should be regulated and interpreted according to the laws of Malta.
19.2. In case of complaint or conflict, the English version of this contract shall prevail against any other version that we may have emitted.
19.3. Any complaint or dispute, direct or indirect, arising from this Contract shall be pursued in a Court of Law competent in Malta, which should have complete and absolute jurisdiction. In spite of the latter, NetBet reserves, at its discretion, the right to bring legal suit against any user in front of any competent court of law whether or not it be in the user's jurisdiction.
THIS CONTRACT IS CONSIDERED SIGNED AND APPROVED
AND THE USER
AS PROVIDED IN THE INTRODUCTION PARAGRAPH ABOVE UNDER TERMS AND CONDITIONS OF SERVICE, BEGINNING ON THE DATE THAT THE APPLICATION WAS INSTALLED BY THE USER
NetBet ~ Copyright 2016
1. These terms and conditions apply when you play a Game offered on or through NetBet in addition to: (1) NetBet’s terms and conditions of use; and (2) the Game Rules. You can access each Game’s Game Rules by clicking on ‘Game Rules’ once a Game has loaded. Game rules can be downloaded and/or printed on the desktop version.
2. If you do not accept these terms, do not play any Game.
3.1. “Force Majeure” means any circumstance beyond NetBet's reasonable control;
3.2. “Game” means a game offered by NetBet;
3.3. “Game Rules” means the rules applicable to each Game (which you can see by clicking on “Game Rules” once a game has loaded);
3.4. “Playing a Game” includes attempting to play a Game;
3.5. “Website Provider” means the company responsible for the operation of the Website.
4. Unless otherwise stated, the copyright and all other intellectual property rights in each Game (including without limitation photographs and graphical images) are owned by the Game provider.
5. By agreeing to these terms and conditions, you accept and warrant that you fully understand and agree to comply with all of them, and that you understand that failure to abide by these terms and conditions may result in disqualification, customer account closure, forfeiture of funds and/or legal action against you.
6. NetBet reserves the right to make changes to these terms and conditions at any time and without prior notice.
7. You may not play any Game if you or a member of your household are, or have ever been, an employee of any Game provider or associated company. For the purpose of this clause, “employee” includes third party contractors such as licensors, software suppliers, developers or partners and all those who are in any way affiliated with Game providers, or any of their subsidiaries or associated companies.
8. Wagers are only valid if accepted by NetBet’s server. Until the wager has been accepted by NetBet’s server, all information displayed relating to a Game constitutes an invitation to play only. You agree that NetBet’s records shall be the final authority in determining the validity and terms of any wagers you place and the circumstances in which they were made. NetBet reserves the right, at its sole discretion, to refuse or limit any wager you place. Where a wager is invalid, refused or its value limited, any sum deducted from your account with respect to that stake will be credited to your account.
9. When you play a Game you agree to forfeit your wager and any winnings if you leave the Game “in progress” for a period of 90 days or more. For example, in a game of Black Jack, if the cards are dealt but you do not make the decision to “hit” or “stand” within 90 days from the day on which you have made the wager you will lose both that wager and any winnings that you may have otherwise been entitled to. In order to avoid this situation occurring, you should follow the procedures set out in the Game Rules.
10. Where there is a conflict between any provision of the Website’s terms and conditions of use and these terms and conditions, these terms and conditions shall prevail.
11. If you have a complaint about a Game that NetBet is unable to resolve, you can contact the respective jurisdiction for the Game provider.
12. If a court of competent jurisdiction finds any provision of these terms and conditions unenforceable, invalid, or unlawful, then the remainder shall continue in full force and effect. These terms and conditions constitute the entire understanding between the parties in respect of the use of the Games, and supersede all prior or contemporaneous understandings regarding such subject matter. These terms and conditions are governed by the laws of Malta and its courts shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions.
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